Refund Policy

At AutoCartify, client satisfaction is our priority. This Refund Policy explains how refunds are handled for our ecommerce automation and consulting services.

1. Custom & Done-For-You Services

Most AutoCartify services are customized after a strategy consultation. Because work begins upon agreement and resource allocation, refunds are evaluated on a case-by-case basis according to the scope delivered.

• Before work begins: Full refund of any deposit if you cancel before onboarding and project kickoff.
• After work begins: Refunds are prorated based on completed milestones. Services already rendered are non-refundable.
• Monthly retainers: Cancel anytime with 14 days written notice. No refund for the current billing period already in progress.

2. Satisfaction Guarantee

If deliverables do not match the agreed scope in your signed proposal, contact us within 14 days of delivery. We will revise at no extra cost or offer a partial refund for documented deficiencies.

3. Non-Refundable Items

• Third-party fees (Amazon, Shopify, Walmart subscriptions, ads, inventory)
• Completed consulting sessions and strategy calls
• Account reinstatement services after Plan of Action submission
• Affiliate commissions already paid to partners

4. How to Request a Refund

Email info@autocartify.com with your name, invoice number, and reason for the request. We respond within 5 business days. Approved refunds are processed to the original payment method within 10 to 14 business days.

5. Chargebacks

Please contact us before initiating a chargeback. We are committed to resolving disputes fairly and promptly.